GENERAL TERMS AND CONDITIONS OF SALE OF SERVICES AND PRODUCTS

 

  1. Identifying data of the owner:

 

These general terms and conditions of sale and contracting of services comprehensively regulate all transactions for contracting accommodation services and activities on the website www.viajarporalicante.com, as well as all sales transactions that may be offered, lend or carry out from the online store De La Terreta Shop located on the same aforementioned website, www.viajarporalicante.com, which is owned by Celina Eva Vergés Barchietto (hereinafter Viajar por Alicante), with Tax Identification No. 51472221- S, registered in the Special Regime for Self-Employed (RETA), and domiciled at Avenida de Alcoy 81, 1C (03009) in Alicante.

These terms and conditions may be modified by Viajar por Alicante at any time, the user being informed of the existence of any new version of these that contain substantial changes.

Notwithstanding these terms and conditions regarding accommodation and activity reservations, the contracting of a specific reservation of these services will be subject to the specific terms and conditions of each reservation, which are established in each case.

 

  1. The user:

 

Access, navigation and use of the Website, confers the condition of User, for which reason all the conditions established herein, as well as their subsequent modifications, are accepted from the beginning of browsing the Website, as well as their subsequent modifications, without prejudice to the application. of the corresponding mandatory legal regulations depending on the case.

The user assumes his responsibility for a correct use of the Website www.viajarporalicante.com. This responsibility will extend to:

 

  • Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
  • You do not make any false or fraudulent purchases
  • Provide truthful and lawful contact information, for example, email address, postal address and / or other information.

The user declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website. This Website is aimed mainly at users residing in Spain. Viajar por Alicante does not ensure that the Website complies with the laws of other countries, either totally or partially.

In the same way, the User agrees to accept and respect the terms and conditions of purchase that are established by any hotel entity with which the User chooses to contract, including, but not limited to, the payment of any accrued amounts and compliance of any rules and restrictions regarding the availability of rates, products or services. The User will be responsible for the obligation to inform himself of the specific conditions or rules of the reserved hotel establishment, being able to cancel his reservation within the contractually established period if said conditions do not satisfy the User.

 

  1. Applicability of the general conditions:

 

These conditions apply to all quotes, offers, activities, agreements and deliveries of products by or on behalf of Viajar por Alicante. Deviation from these conditions is only possible if the parties have so explicitly agreed in writing.

 

  1. Purpose:

 

These conditions will regulate the use of the website www.viajarporalicante.com that Viajar por Alicante makes available to its users and customers. The purchase in the Viajar por Alicante online store, as with any contracting of services (accommodation, activities, etc.), can be made from Spain or outside of Spanish territory. The products that Viajar por Alicante sells through its website are: food (olive oil, nougat, spices, tea, honey, craft beers, wines), books, crafts, among others. The services that Viajar por Alicante offers to hire through its website are: accommodation, activities.

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Royal Legislative Decree 01/2007, of November 16, which approves the text consolidated, of the General Law for the Defense of Consumers and Users and other complementary laws, all of them mandatory legal provisions.

Viajar por Alicante may modify them without prior notice, so it recommends a periodic consultation of them, even more so when you are ready to make effective use of your online store located on the web www.viajarporalicante.com as well as the exercise of reservations of accommodations and activities. However, Viajar por Alicante undertakes to keep them always updated to publish the latest version and to allow its access and printing at any time.

 

  1. Conditions of Access, Purchase and Contract

 

The use of the Viajar por Alicante portal is free and attributes to whoever performs it the condition of user, regardless of the subsequent use of the services offered.

The purchase or contracting of services will be allowed without prior registration, and in any case, the form must be completed, in order to identify the buyer and delivery address in the case of the online store, as well as the holder of the contracting of the services that it will do. use in accommodation and activities in Alicante.

The acquisition of products or contracting of services in www.viajarporalicante.com can only be made by users over 18 (eighteen) years old who must follow the steps and instructions that will accompany the entire purchase or service reservation process, as well as the exchange of emails with Viajar por Alicante in reference to the services to be hired. By way of illustration, these are:

a- Buy in online store:

a.1: Search and consultation of products in the online store

a.2: Choosing the product to add to the shopping cart

a.3: Completion of the buyer form where the data of the owner of the purchase, delivery address, etc. are written. You can also choose a specific delivery date.

a.4 On-screen display of the order summary, purchase conditions and shipping costs.

a.5: Acceptance of purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions.

a.6: Selection of the payment method and payment procedure for the purchase.

a.7: Receipt of a purchase summary in the email specified in the purchase form.

a.8: The acquisition of products in www.viajarporalicante.com for their subsequent distribution or resale is not allowed, either in public establishments or in the domestic sphere. Traveling through Alicante will regulate and authorize the necessary permits if at any time it consents, for which it will reliably notify said authorization to the authorized agent.

 

b- Hiring of accommodation and activities services:

b.1: Search and selection of the desired accommodation and activity reservation through the search engine inserted on the website, correctly entering all the data required by the search engine.

b.2: Reading and acceptance of these contracting conditions.

b.3: Sending a reservation request that will be received by Viajar por Alicante for its management with the service provider (both accommodation and activities).

b.4: Once Viajar por Alicante confirms availability and prices of the services that will be contracted, it will contact the user through the data that has been completed in the reservation request form to confirm the services and will proceed to send a Virtual payment platform link for the payment of part or all of the services (as established in each case).

b.5: The User will receive the link for the payment of the services that he will contract and must make the payment for them at most during the 48 hours after receiving the virtual link. While that time elapses, the reservation will not be confirmed until the User receives payment for the services that will be confirmed by Traveling through Alicante. If the payment has not been received, Viajar por Alicante may reject the reservation of the services that they wish to contract.

b.6: The service contracting procedure will end once the User receives an email Confirmation of Reservation in his email that he can print and present in the accommodation or reserved activity.

b.7: Once the reservation is confirmed, both parties are obliged to respect it under the conditions established therein. Any modification that you wish to make must be expressly agreed with the corresponding accommodation or activity, who may reject it for reasons of availability or other causes without having to prove its basis. However, Viajar por Alicante reserves the right to reject or require additional information on those reservations that do not pass the security controls established in our electronic commerce systems.

 

  1. Orders from the online store

 

No valid order can be made without expressly accepting, through the boxes provided for this purpose, the terms and conditions and the privacy policy of Viajar por Alicante.

 

All orders will be considered purchase offers subject to these terms and conditions. Viajar por Alicante reserves the right to accept them if the requirements set forth therein are not met.

 

Once an order is placed, the system automatically generates a receipt of the order. However, this confirmation does not imply the automatic acceptance of the order, since Viajar por Alicante reserves that of

The right to collect additional information, related to identity and address to guarantee both a correct delivery of the order and to ensure the absence of fraud related to transactions.

 

Orders can be made 365 days a year, at any time, except at times when the service is suspended for maintenance or other commercial circumstances and / or force majeure.

 

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems, or due to insufficient stock, the User will have the option of waiting until the product is available or canceling the order.

 

  1. Delivery

 

Delivery will be deemed to have occurred at the time the user or a third party indicated by him acquires material possession of the products.

The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the order confirmation date. In the event that the delivery date cannot be met, Viajar por Alicante will inform the User of this circumstance and will be offered the option to proceed with the purchase by setting a new delivery date or the possibility of canceling the order obtaining a refund. total price paid.

Likewise, www.viajarporalicante.com makes available to the User the possibility of choosing a special delivery date if required. This procedure must be carried out when the order is placed before its confirmation through the website.

If the recipient is absent at the time of delivery, he will be notified of a subsequent visit by the courier service or a notice will be left so that he can pick up the shipment at the place and time limits indicated. Once the period has elapsed without the collection taking place, the shipment will be returned to Viajar por Alicante.

 

  1. Prices and payment methods

It is understood that the price of each product in the online store as well as each service offered on the website www.viajarporalicante.com is the one that will appear on the website at the time of placing each order or contracting services.

In the case of contracting accommodation and activities, Viajar por Alicante will confirm the price published on the website or notify the User of any modification of this price by the service provider at the time of confirmation of availability and prices in the Request. backup.

In the case of the online store, the User must pay the marked price, including applicable taxes, together with the shipping costs that will be added to the final price to be paid.

Prices can be modified by Viajar por Alicante at any time and without prior notice without affecting orders or services already confirmed. However, it includes confirmed ones, Viajar por Alicante will not be obliged to attend orders or services when the price is incorrect, especially when the error is manifest and easily recognizable.

The accepted means of payment are:

Payment by credit or debit card: the charge is made online, that is, in real time through the payment gateway and Virtual POS of Banco Santander, and once it has been verified that the data is correct. In order to provide maximum security to the payment system, www.viajarporalicante.com uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and in an encrypted form (SSL) to the corresponding financial institution. The SSL encryption system that is used confers total security to the transmission of data through the network. Customer data is fully confidential and protected. The data on credit cards are not recorded in any Viajar por Alicante database, through its secure payment gateway and Virtual POS. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, Viajar por Alicante is not responsible for any delay or lack of delivery of the purchased product or contracted service, and You will not be able to formalize any contract with the client. Viajar por Alicante reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order or the contracting of services) so that the products purchased are delivered in accordance with the data that They appear in the order, as well as the services that have been contracted. Traveling through Alicante reserves the right to NOT accept certain payments with certain credit cards.

Payments through the Bizum system and bank transfer to the account of

l Banco Santander IBAN Nº ES67 0049 0159 1129 1000 0286

Regarding the contracted services of accommodation and activities, Viajar por Alicante will charge the percentage indicated for the confirmation of the reservation. The rest of the payment will be made directly at the accommodation or at the contracted activity. There will be cases that Viajar por Alicante requests 100% of the payment to confirm the reservation of the service. In these cases, it will always be specified in the file of each service on the website, as well as the conditions of reservation and cancellation of the services.

Viajar por Alicante will not charge for services that have been canceled with sufficient notice and in the appropriate way. For these purposes, it will be considered sufficient advance notice that for such actions is established by the accommodation or activity reserved and that will be shown in the reservation process.

 

  1. Performance of Viajar por Alicante in front of the contracted services

 

Viajar por Alicante acts as an intermediary between the User and the providers of accommodation and activities for the contracting of their services, so it is not responsible in any case for the bad service or the errors of the providers, as well as in no case it is responsible. of the errors or misuse of the USERS in the reservation process or in the use of the services.

 

  1. Right of withdrawal of purchase in the online store

 

The User / buyer of the online store has the right to withdraw from the contract entered into through www.viajarporalicante.com within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired physical possession of the goods.

To exercise the right of withdrawal, the user must notify Viajar por Alicante of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email).

To meet the withdrawal period, it is enough that the communication regarding the exercise by the User of this right is sent before the corresponding period expires.

In case of withdrawal, Viajar por Alicante will return all payments received from the User including delivery costs (with the exception of the additional costs resulting from the User’s choice of a delivery method other than the less expensive mode of ordinary delivery than offered), without any undue delay, and in any case, no later than 14 calendar days from the date on which the User informs Viajar por Alicante of his decision to withdraw from the contract. Viajar por Alicante will proceed to make said reimbursement using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; In any case, the User will not incur any expense as a result of the refund. Traveling through Alicante may retain the reimbursement until the goods have been received, or until the User has submitted a proof of return thereof, depending on which condition is met first.

The user must return or deliver the goods directly to Viajar por Alicante, without any undue delay and in any case at the latest within 14 calendar days from the date on which he communicates his decision to withdraw from the contract at the address of Traveling through Alicante indicated at the beginning of these Conditions. The term will be considered fulfilled if the User returns the goods before said term has expired. The User must bear the direct cost of returning the goods.

 

The Right of Withdrawal will not be applicable to contracts that refer to:

 

a.1: the supply of goods made according to the specifications of the consumer and user or clearly personalized.

a.2: the supply of goods that may deteriorate or expire quickly.

a.3: the supply of sealed goods that are not suitable to be returned for reasons of health or hygiene protection, and that have been unsealed after delivery.

a.4: the supply of goods that after delivery and taking into account their nature, have been inseparably mixed with other goods.

a.5: the supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract and that cannot be delivered within 30 days and whose real value depends on market fluctuations that Viajar por Alicante cannot control.

 

  1. Warranty

 

In accordance with the General Law for the Defense of Consumers and Users, and other complementary laws, Viajar por Alicante offers in all its online store products a guarantee of two (2) years from delivery and will proceed, as appropriate, to the replacement, repair, price reduction or refund of the amount of the product. If t

If you have to make a warranty claim, Viajar por Alicante asks you to get in touch through the means of contact established in these Conditions. This warranty does not cover possible breakage or wear caused by use. The consumer and user must report the lack of conformity within two months of becoming aware of it.

 

  1. Customer service and contact

Viajar por Alicante has a customer service so that the User can manage their claims, doubts or can request guarantees or execute the Right of Withdrawal, as well as make any questions regarding the contracted services or purchased products.

The means of contact are the following:

  • By email, sending an email to: hola@viajarporalicante.com
  • By phone or whatsapp at the number: +34 623 121 751 (Monday to Friday from 9:00 a.m. to 1:30 p.m. and from 4:00 p.m. to 7:30 p.m.).

 

  1. Protection of Personal Data

Celina Eva Vergés Barchietto is the Responsible for the Treatment of the User’s personal data and informs him that these data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of the Digital Rights, and Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, so that you provides the following treatment information:

End of treatment: maintain a commercial relationship with the User

Data collected: the personal data collected on this Website are the following:

  • Request for information, inquiries: name and surname, telephone numbers, emails.
  • Reservation request: name and surname, telephone numbers, emails, full address.
  • Product purchase: name and surname, telephone numbers, emails, full address for delivery and billing.
  • Payment: as part of the payment of the services and products offered on the Website, the financial data relating to the User’s bank account or credit card are recorded.
  • Newsletter: when the User subscribes to the newsletter, he leaves his subscription email
  • Communications: when the Website is used to communicate with other members, the data related to the User’s communications is temporarily stored.
  • Cookies: Cookies are used when using the Website. The User has the possibility of deactivating cookies from the configuration of his browser. In addition, the Website provides its acceptance Cookies policy when browsing begins on the part of the user.

Use of personal data:

The purpose of the personal data collected from users is to make the services of the website available to them, improve them and maintain a safe environment. More specifically, the uses are as follows:

  • access and use of the Website by the user
  • management of the operation and optimization of the website
  • organization of the conditions of use of the Payment Services
  • verification, identification and authentication of the data transmitted by the user
  • Proposal to the user of the possibility of communicating with other users of the website
  • implementation of user assistance
  • personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences
  • fraud prevention and detection, management of malware (malicious software) and security incidents.
  • management of possible conflicts with users
  • sending commercial and advertising information, according to user preferences.

Share personal data with third parties:

Personal data can be shared with third parties in the following cases:

  • When the user uses payment services, for the implementation of these services the website is in contact with third-party banking and financial entities with which it has entered into contracts.
  • When the user publishes publicly accessible information, in the free comment areas of the website
  • When the user authorizes the website of a third party to access their data
  • When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data in the context of the provision of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data.
  • If required by law, the website may transmit data to file claims against the website and comply with administrative and judicial procedures.

Security and confidentiality

The website applies med

Organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and that the website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by directing their request to the following address: Av. De Alcoy 81 1C (03009) Alicante or to the email hola@viajarporalicante.com

  • Right to withdraw consent at any time
  • Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
  • Right to file a claim with the control authority (agpd.es) if you consider that the treatment does not comply with current regulations.

 

  1. Language of the contract

These general conditions of sale and contracting of services are written in Spanish. In the event that they are translated into one or more foreign languages, the Spanish text will prevail in case of dispute.

 

  1. Applicable law

 

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the User’s domicile.

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